We allow returns within 30 days of purchase for any reason, provided the shirt is unworn, unwashed and with the original tags. If 30 days or more have passed since your purchase, we cannot offer you a refund or an exchange.
How does it work:
- Get in contact with our customer service department by filling out a contact us form (here)
- We’ll get in touch with you and discuss your options. You may be eligible for a refund, credit or item exchange.
- You send the item back to Cosplay Tutorial. Return information will be provided to you. Shipping charges for all returns must be prepaid and insured by you unless otherwise noted. You are responsible for any loss or damage to product during shipment. We do not guarantee that we will receive your returned item.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund or exchange.
- If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. If you chose to receive store credit, the amount will be credited to your account. If you opted for an exchange, the item will be sent to you.